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Refund and Returns Policy

Last updated: December 2025

Thank you for shopping at Kailasaa.com. We aim to ensure complete customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrectly delivered
  • The product is unused, unwashed, and in original condition
  • The product includes original packaging, tags, manuals, and accessories

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Beauty and personal care products (opened or used)
  • Toys that have been opened or used
  • Products damaged due to misuse or negligence
  • Items purchased during clearance or special sale (unless damaged)

3. Return Request Process

To initiate a return, please contact us with the following details:

  • Order ID
  • Product name
  • Reason for return
  • Images or videos (in case of damage or defect)

Contact Details:
Email: contactkailasaa@gmail.com
Mobile: +91-9327435773

Our support team will review your request and respond within 2–3 business days.

4. Return Pickup & Shipping

  • If the return is approved, we will arrange a reverse pickup where available.
  • In some locations, customers may be required to self-ship the product.
  • Return shipping costs will be borne by Kailasaa.com only if the return is due to our error (damaged, defective, or wrong item).

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • COD orders will be refunded via bank transfer or UPI

Shipping charges (if any) are non-refundable, except in cases of incorrect or damaged delivery.

6. Replacement Policy

  • Replacement requests are accepted for damaged or defective products only
  • Replacement is subject to product availability
  • If replacement is unavailable, a full refund will be issued

7. Cancellation Policy

a) Order Cancellation by Customer

  • Orders can be cancelled before shipment only
  • Once shipped, orders cannot be cancelled

b) Order Cancellation by Kailasaa.com

We reserve the right to cancel orders due to:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity

In such cases, a full refund will be issued.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment app
  • Contact your payment provider
  • If the issue persists, contact us at contactkailasaa@gmail.com

9. Changes to This Policy

Kailasaa.com reserves the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Us

For any questions related to refunds or returns, contact:

Website: https://www.kailasaa.com
Email: contactkailasaa@gmail.com
Mobile: +91-9327435773

This policy is designed to comply with Indian ecommerce regulations and common marketplace standards.

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