Shipping & Delivery Policy

Last updated: December 2025

This Shipping & Delivery Policy applies to all orders placed on Kailasaa.com, an ecommerce platform selling Home & Kitchen products, Toys, and Beauty-related products.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

We currently ship across India.
Delivery availability may vary based on the customer’s location and courier service coverage.

2. Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeline

Estimated delivery timelines are as follows:

Metro cities: 3–5 business days
Non-metro cities & towns: 5–8 business days
Remote locations: 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout.
Any promotional free-shipping offers will be subject to specific terms and conditions.

5. Cash on Delivery (COD)

Cash on Delivery may be available on selected pin codes and products.
Kailasaa.com reserves the right to disable COD for certain orders or locations.

6. Order Tracking

Once your order is shipped, tracking details will be shared via SMS or email.
Customers can track their order using the provided tracking link.

7. Delivery Attempts

Our courier partners will make up to two delivery attempts.
If the customer is unavailable or the delivery fails, the order may be returned to origin.
Re-shipping may incur additional charges.

8. Damaged or Missing Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Customers must share clear images or videos for verification.
Such cases will be handled as per our Refund & Return Policy.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses.
Kailasaa.com is not liable for delays or non-delivery due to incorrect or incomplete address details.

10. Force Majeure

Kailasaa.com shall not be held liable for delays or failures in delivery caused by events beyond our control, including but not limited to natural disasters, strikes, lockdowns, or courier disruptions.

11. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Changes will be effective upon posting on the website.

12. Contact Us

For any shipping or delivery-related queries, contact us:

Website: https://www.kailasaa.com
Email: contactkailasaa@gmail.com
Mobile: +91-9327435773

This Shipping & Delivery Policy complies with Indian ecommerce guidelines and logistics partner requirements.